Last Updated: May 11, 2026
Frequently Asked Questions
Welcome to the Sacucany FAQ. Find quick answers to common questions below, and reach out to info@sacucany.sbs if you need further assistance.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We provide Free Standard Shipping on all orders within the United States and Canada.
Q: Where do you ship?
A: We ship to all U.S. states and territories, and all Canadian provinces. We do not currently offer international shipping outside of these regions.
Q: How long will delivery take?
A: Orders are processed in 1-3 business days. Estimated transit times after processing:
• United States: 3-5 business days
• Canada: 5-7 business days
Q: Can I track my order?
A: Yes. Once your order ships, you will receive a confirmation email from info@sacucany.sbs with a tracking link.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are secured with SSL encryption.
Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 calendar days of delivery. Items must be unworn, in original condition with tags, unless they arrived defective.
Q: Do I have to pay for return shipping?
A: No. We offer free returns for all U.S. and Canadian orders. A prepaid label will be sent after you initiate a return.
Q: How do I start a return?
A: Email info@sacucany.sbs with your order number, and we will provide instructions and a prepaid label.
Q: When will I get my refund?
A: After we receive and inspect the return, refunds are processed within 1-2 business days. The funds typically appear in your account within 7-10 business days.
Customer Support
Q: How do I contact you?
A: Email: info@sacucany.sbs
Phone: +1 (213) 369-9732
Hours: Mon-Fri, 9:00 AM-6:00 PM PT
Q: When can I expect a response?
A: We reply to emails within one business day. Phone support is available during business hours.